Contact/FAQ

Email: catsofessaouira@gmail.com
Response time: We usually reply within 1–2 business days.
Business hours: Monday–Friday, 9am–5pm (U.S. Eastern)
Phone: (484) 207-0008 — Mon–Fri, 9am–5pm ET. If we miss you, leave a voicemail with your name, order #, and callback time. Email is still the fastest way: catsofessaouira@gmail.com.

Need to change or cancel an order? Email us ASAP. If your order hasn’t shipped yet, we’ll cancel it for a full refund.
Received a damaged or defective item? Email us within 7 days of delivery with photos and your order number—we’ll replace or refund at no cost (including shipping).

Where we ship: United States only.
Processing time: Orders ship in 1–3 business days.
Delivery time: Typically 3–7 business days after shipment.
Tracking: A tracking email is sent when your order ships.
Shipping fees: Shown at checkout. Original shipping is non-refundable unless your item is damaged/defective.

Return window: 30 days from delivery.
Condition: Please return in original packaging; normal inspection is fine.
Refunds: Item price + applicable sales tax, refunded to the original payment method within 7–10 business days after we receive the return.
Return shipping: Customer is responsible for return shipping; please use a trackable method.
Non-returnable: Final sale/clearance and personalized items (unless defective).
How to start a return: Email catsofessaouira@gmail.com with your order number and reason (include photos for damage). We’ll reply with the return address and instructions.

Marked as a gift at checkout? Refunds go to the original payment method. We’re happy to exchange for the same item if stock allows—just email us.

Can I preorder next year’s calendar? — Not yet. Join our email list or follow us on social for launch updates.
Do you offer local pickup? — Not at this time.
I entered the wrong address — Email us immediately. If the order hasn’t shipped, we’ll update it; if it has, the carrier may need to return it to us first.

We use your contact details only to support your order and communications you request (see our Privacy Policy for details).

Last updated: September 21, 2025