Refund Policy (U.S. Only)
We want you to love your Cats of Essaouira calendar. If you’re not completely satisfied, here’s how returns work:
RETURN WINDOW
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You may return your calendar within 30 days of delivery.
CONDITION
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Return items in original packaging.
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Normal handling/inspection is fine; we may deduct for excessive wear or missing parts.
REFUNDS
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Refunds are issued to your original payment method within 7–10 business days after we receive and inspect the return.
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We refund the item price and applicable sales tax.
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Original shipping isn’t refunded unless the item was damaged or defective.
RETURN SHIPPING
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Customer is responsible for return shipping costs.
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Please use a trackable method; we’re not responsible for returns lost in transit.
DAMAGED OR DEFECTIVE ITEMS
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If your order arrives damaged or defective, email us within 7 days of delivery and we’ll replace it or refund you at no cost (including shipping).
HOW TO START A RETURN
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Email catsofessaouira@gmail.com with your order number and reason for return (include photos for damage).
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We’ll reply with the return address and instructions.
NON-RETURNABLE ITEMS
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Final sale/clearance items and personalized items can’t be returned unless defective.
EXCHANGES
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Need the same item replaced? Email us—we’re happy to help.
ORDER CHANGES & CANCELLATIONS
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If your order hasn’t shipped yet, contact us to cancel for a full refund.